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OCB1: Listening – The Communication Superpower

In fast-paced, high-stakes environments, listening is more than a soft skill, it’s a strategic advantage. This course helps business and data professionals strengthen their listening capabilities to improve clarity, trust, and collaboration. Taught by communications expert Wendy Lynch, PhD., learners explore the science behind attention and comprehension, uncover the subtle barriers that interfere with understanding, and adopt simple, effective strategies to stay present and focused. Through real-world practice and reflection, participants learn to recognize nuance, retain key information, and engage in conversations that lead to deeper insight and stronger outcomes.

Learners in this course develop advanced listening capabilities to improve clarity, build trust, and create space for more meaningful dialogue. Examining the science behind listening, participants will identify common barriers and adopt strategies to stay present and focused, especially in high-stakes or distracting contexts. Through guided exercises and reflection, professionals learn to notice nuance, capture key information, and deepen mutual understanding.

Taught by communication researcher Wendy Lynch, PhD, the course blends short lessons, practical tools, and structured practice to help learners build a more intentional and effective listening mindset. Participants gain techniques to manage attention, interpret underlying meaning, and strengthen relationships across teams and contexts—equipping them to communicate with greater purpose and impact.

Purpose:

The purpose of this course is to equip business and data professionals with advanced listening skills to enhance communication, build stronger relationships, and extract deeper insights from interactions.

Outcomes:

Grasp the science behind active listening and its crucial role in building trust and professional success.
Cultivate a mindset of intentionality and presence to overcome communication barriers and stay focused in high-stakes conversations.
Apply practical techniques to listen for nuanced cues and key information, fostering deeper mutual understanding and more meaningful dialogue.

This Course Includes: