Unresolved data issues erode trust, slow decision-making, and increase organizational risk. This course, instructed by Anne Marie Smith, provides a structured, business-focused approach to issue resolution, emphasizing the data steward’s role in identifying issues, coordinating resolution efforts, and ensuring sustainable outcomes. 

Participants examine data issue intake, logging, analysis, remediation, and follow-up using practical templates, dashboards, and real-world examples. The course also covers root cause analysis, stakeholder engagement, and communication practices that support transparency, accountability, and effective cross-functional coordination. 

Course Highlights  

• Introduction to issue resolution within data governance 
• Data steward responsibilities and workflows for issue intake, analysis and coordination 
• Root cause analysis methods 
• Stakeholder engagement, communication, and collaboration techniques 
• Issue tracking tools, challenges, best practices, and mitigation strategies 

Pricing and Credits 

• Individual Course Price: $79 
• Course CEUs: 2 

By the End of This Course, You’ll Be Able To:  

• Define issue resolution, its role in data governance, and explain the data steward’s responsibilities in resolving data issues 
• Apply a structured process to track and resolve issues 
• Conduct basic root cause analysis to identify underlying problems 
• Engage stakeholders to coordinate effective issue resolution 
• Identify common issue resolution challenges, apply mitigation strategies, and communicate issue status and outcomes clearly 

Why Take This Course?  

This course provides practical frameworks and tools for moving data issues from identification to resolution. Stronger issue resolution practices reduce recurring problems, improve data quality, and build trust across the organization. 

Is This Course Right for You or Your Team?  

This course is ideal for: 

• Data stewards and data governance professionals 
• Data quality analysts and practitioners 
• Business analysts and operational stakeholders 
• Data owners and subject matter experts 
• Teams responsible for managing data-related issues 

No technical background is required. This course is designed for business and data professionals seeking a clear, practical approach to resolving data issues through governance and stewardship practices. 

This Course Includes:  

• A 29-minute educational training video  
• An 11-question content-based practice exam  
• “Check for Understanding” quizzes after each section  
• Downloadable presentation slides  
• Self-paced, on-demand access with progress tracking  
• Unlimited course access  

Private Team Training 

Bring your team up to speed when you take advantage of our private in-person or virtual courses tailored to your organization’s needs. DATAVERSITY offers custom team training and bulk licensing options to ensure consistency and scalability in your data management initiatives.  

We offer several bulk licensing options for corporate and group use.  

Contact us for a follow-up discussion!  

Email: [email protected]   

Backed by Industry Leader  

Developed and delivered by DATAVERSITY®, a globally respected leader in data governance education, known for delivering trusted training, influential conferences, and deep industry insights.