How the Need for Better Metrics Changed Our MDM Reputation 

About a year into integration, we realized that our current Data Stewardship model was not working. We were surpassing SLAs but working harder than ever. We understood our pain points, but we lacked definition around our efforts. We could not provide metrics around the type of request and how resources were allocated, and consumer confidence was at an all-time low. This session will cover our approach to become more efficient, how best to streamline Stewardship work, and the techniques used to measure ongoing success. The following topics will be covered:

• State of MDM Post Integration
• Excruciating Truths from Stakeholders
• Identifying the Method of Change
• Analysis Paralysis
• Let the Data Speak for itself
• Ongoing Steps for Determining Success

Speaker: Paula Reece 

Paula Reece is an information strategist with over 15 years of experience in healthcare with a special niche for continual process improvement. She has worked as a Consultant for a diverse range of Healthcare organizations that consistently intersect with data, process, and technology. Her experience spans within process re-engineering and optimization, data quality, and enterprise data management. Paula's Healthcare IT work has focused solely on a specialization in Master Data Management (MDM) and Data Governance. Paula’s in-depth knowledge of analysis of business processes includes implementing data standards and providing training and guidance on MDM, and her passion for data drives her approach to MDM in a flexible and unique way. Recently, she ventured out of healthcare and started a new journey in Pharma!