Enterprise Resource Planning (ERP) system implementations are major challenges for any organization and are “make or break” projects for the career of many Chief Information Officers. While ERP implementations include many moving parts and risks, the quality of data converted from the legacy system establishes the core foundation of project success or failure. How does a Chief Information Officer gain insights into the process to refine and improve data quality over the course of a multi-year implementation project?

In this case study presentation, Steve Munson, Chief Information Officer at American University, and Lwanga Yonke, Founder and President, Padouk Consulting, LLC, will share how they partnered to measure and ensure data quality over the course of American University’s incredibly successful 18-month Workday implementation.

Topics include:

• Positioning the ERP implementation as a business project
• Engaging business teams and collaboration between business and IT
• Quantitative and qualitative data quality metrics
• Eliminating poor data quality as a source of project risk

Speaker: Steve Munson

Steve Munson is American University’s Vice President and Chief Information Officer. Steve has worked across a diverse range of technologies, industries, and organizations as both a consultant and a technology executive in higher education. Prior to joining American University, Steve was the Chief Information Officer at Marymount University in Arlington, Virginia for seven years. While at Marymount, Steve led several major technology initiatives, including the launch of a new Enterprise Resource Planning (ERP) system and a new Learning Management System, as well as overseeing significant upgrades to the university network and telecommunications infrastructure. Steve started his career as a consultant with Accenture and The North Highland Company, and in addition to helping clients in higher education, he has worked in the telecommunications, pharmaceuticals, and healthcare services industries. Steve earned a bachelor's degree in Economics from Vanderbilt University and lives in Alexandria, Virginia.

Speaker: C. Lwanga Yonke

C. Lwanga Yonke is the Founder and President of Padouk Consulting, LLC. In that capacity, he helps organizations boost their business results by improving the quality of their most important data. During a distinguished career as an information leader, Lwanga has successfully designed and implemented projects in multiple areas, including information quality, data governance, business intelligence, data warehousing, data architecture, and building a data culture. His initial experience is in petroleum engineering and operations.

An established information quality expert, Lwanga holds an MBA from California State University, Bakersfield, and a BS degree in petroleum engineering from the University of California at Berkeley. A strong believer in process improvement, he also held the ASQ Certified Quality Engineer credential. Lwanga is actively engaged in various volunteer projects and community service activities.